Metabolic Solution - Terms & Conditions

Terms and Conditions

By attending a Metabolic Solution class, all participants agree to adhere to the following terms and conditions:

General

You must complete a health questionnaire before working out, preferably online. If you have any serious health issues you will need written permission from your GP.
If your health changes at any time during your membership you must inform Metabolic Solution of the details, in writing.
If this is your first class you must arrive at least 10 minutes before the class starts so that the instructor can check your health questionnaire and you can sign it.
Classes are not able to be carried over beyond your finish date.
Once your course/membership has started no refunds will be given.
Appropriate footwear must be worn at all times.
Metabolic Solution may occasionally take photographs/video footage for marketing purposes.
Metabolic Solution reserve the right to cancel or reschedule classes. We will publish these dates on our website and make every effort to offer you alternatives.
If the door is locked when you arrive, ring the left hand bell only and wait to be let in. Do not ring the bell repeatedly. If there is a class before yours, do not ring it more than 10 minutes before the start of your class.
You must remove your outdoor shoes before using the stairs, before and after your class. Please ensure that your shoes are cleaned of mud, dirt and debris before entering the building. Only clean shoes are allowed in the studio.
The use of sweat towels is obligatory. Towels are available for hire from Reception for £1.
You will not be allowed to work out without water. You can purchase a bottle of water from Reception for £1.
You must arrive at least 5 minutes before the start of your class, as your place may be sold on.
Clients with any pre-paid packages may book classes up to one week in advance, via MindBody Online.
A full 24 hours’ notice is required if you are unable to attend a pre-booked class.
For clients on our Unlimited packages, failure to attend a pre-booked class without sufficient notice of cancellation will result in a £5 charge.
Unattended classes cannot be rescheduled.
Classes may be rescheduled at least 24 hours before their start time using the online booking system, MindBody Online.
Classes may be cancelled within the 24 hour period prior to the class, but the session will be forfeit (10/20 session package) or you may be charged £5 (all other Bootcamp packages) or £15 (Personal Training packages).
Clients may drop in without pre-booking, but will not be allowed to participate if the class is full.

Membership Packages

The 4-Week Bootcamp Blast

You have signed up for a 4-week indoor Bootcamp Blast Challenge - unlimited Bootcamp (includes REPs and Boxercise) classes to be taken over the specified 4-week period, starting on the first Monday of the month.
Your first set of measurements will be taken on the Saturday before, with the final set being taken on the last Saturday of the month.
You will be given a password to Metabolic Solution’s online booking system where you will be able to book your Bootcamp classes up to 7 days in advance. SGPT and METAcycle classes are excluded from this offer but can be paid for separately.
You must complete our online health questionnaire here
A booking is a commitment to attend – if you do not turn up for a booked session, you will be charged £5 (using the card details you have provided).
If you cancel within 12 hours of the class you may be charged £5.

Unlimited (1 Year - Full Payment in Advance)

You have signed up for unlimited classes for a calendar year. All classes on the timetable are included, with the exception of Small Group Personal Training.
On request, your classes may be pre-booked permanently for the same days and times each week over the course of the year.
Additional classes may be booked using MindBody.
If you book a class and fail to attend, or cancel with insufficient notice you will be charged £5. You will receive an invoice and payment will be taken two weeks later.

Unlimited (Monthly Debit)

You have signed up for unlimited classes. All classes on the timetable are included, with the exception of Small Group Personal Training.
The sign up period is for a minimum of three months.
Monthly payment will be taken by card debit, using details provided by you.
If you wish to cancel your agreement you will give one month’s notice in writing. An email is sufficient, but you must ensure that your notice is confirmed by Metabolic Solution.
The notice period starts from the day after your next payment.
On request, classes may be pre-booked permanently for the same days and times each week.
If you book a class and fail to attend, or cancel with insufficient notice you will be charged £5, which will be taken from your account on your next payment date.

Personal Training (1 Year - Full Payment in Advance)

You have signed up for unlimited classes for a calendar year.
On request, your classes may be pre-booked permanently for the same days and times each week over the course of the year.
Additional classes may be booked using MindBody.
You will attend a consultation before the package commences, where we will discuss your goals and take measurements and photos.
You will complete a health questionnaire before the consultation.
You will receive a personalised workout, taking into consideration any injuries/medical needs you have declared.
You will receive one one-to-one session with a personal trainer each calendar month.
The one-to-one session cannot be carried over to the following month.
Your personalised workout will be reviewed on a monthly basis.
You are able to attend any Small Group Personal Training (SGPT) class (subject to availability).
There will be a maximum of six people in each small group personal training class, with one personal trainer overseeing the session.
SGPT classes must be booked the day before.
You can book your monthly one-to-one session with the instructor or the office.
If you cancel a PT space within 24 hours, you may be charged a £15 fee.
If you do not attend a booked PT space you will be charged a £15 fee.
If you cancel any other class within 24 hours, you may be charged a £5 fee.
If you do not attend a booked class you will be charged £5.
You will receive an invoice for any charges and payment will be taken two weeks later.
On request, classes may be pre-booked permanently for the same days and times each week.

Personal Training (Monthly Debit)

You have signed up for unlimited classes.
You may book all your classes via MindBody, but on request, your classes may be pre-booked permanently for the same days and times each week over the course of the year.
You will attend a consultation before the package commences, where we will discuss your goals and take measurements and photos.
You will complete a health questionnaire before the consultation.
You will receive a personalised workout, taking into consideration any injuries/medical needs you have declared.
You will receive one one-to-one session with a personal trainer each calendar month.
The one-to-one session cannot be carried over to the following month.
Your personalised workout will be reviewed on a monthly basis.
You are able to attend any Small Group Personal Training (SGPT) class (subject to availability).
There will be a maximum of six people in each small group personal training class, with one personal trainer overseeing the session.
SGPT classes must be booked the day before.
You can book your monthly one-to-one session with the instructor or the office.
If you cancel a PT space within 24 hours, you may be charged a £15 fee.
If you do not attend a booked PT space you will be charged a £15 fee.
If you cancel any other class within 24 hours, you may be charged a £5 fee.
If you do not attend a booked class you will be charged £5.
You will receive an invoice for any charges and your card will be debited on your next payment date.
The sign up period is for a minimum of three months.
Monthly payment will be taken by card debit, using details provided by you.
If you wish to cancel your agreement you will give one month’s notice in writing. An email is sufficient, but you must ensure that your notice is confirmed by Metabolic Solution.
The notice period starts from the day after your next payment.
On request, classes may be pre-booked permanently for the same days and times each week.

10/20 Session Package

You have signed up for 10 / 20 classes (excluding Small Group Personal Training).
At Metabolic Solution’s discretion, classes may be shared with another person, if requested at time of purchase.
Your package will expire 12 / 24 weeks after you attend your first class.
If you book a class and cancel with less than 24 hours’ notice or fail to attend the class, the session will still be taken off your package and will not be available for re-booking.

Metabolic Solution
26-28 Franklin Road, Portslade

www.metabolic-solution.com